Mail-In Phone Repair Across the USA

How mail-in repair works

1. Tell us about your device. Open the repair request form, select Mail-In Repair and provide the brand, model, issue and your city, state and ZIP code. For a laptop or PC not listed in the form, contact us with the details.
2. Confirm your receiving store. Contact FixUp to agree which of our three stores will receive the device and confirm packaging and shipping instructions. You cover the cost of shipping the device to FixUp.
3. Send your device. Use the agreed store address, packaging and carrier service. Keep your tracking details and request reference. Back up your data where possible before sending the device.
4. Assessment and repair. We assess the issue and discuss the quote and parts options. Repair time is 1–7 days; ask our team about timing for your particular device. Shipping transit time is separate.
5. Return delivery. Confirm your return address with our team. FixUp pays the return shipping cost. Repairs include a 3-month warranty; ask our team about coverage for your repair.

Phones, tablets, laptops and PCs

FixUp repairs phones, tablets, laptops and desktop PCs. Contact us about screen replacement, battery replacement, charging port issues, back glass, cameras, speakers, microphones, software problems and device diagnosis.

Our phone and tablet repair categories include iPhone, Samsung, Google Pixel and iPad. Send your exact brand, model and a description of the fault so we can explain the appropriate repair and parts options. Explore our repair services or request help with a device that is not listed.

Where to send your device

Devices can be sent to our store locations. Confirm your receiving store with FixUp before shipping so the team can match the parcel to your request.

• Lynwood: 3100 E Imperial Hwy, Store M1002, Lynwood, CA 90262. (805) 857-4225 · Lynwood repair services
• Santa Barbara: 619 A State St, Santa Barbara, CA 93101. (805) 857-4226 · Santa Barbara repair services
• Las Vegas: 875 S Grand Central Pkwy, Unit TT32, Las Vegas, NV 89106. (818) 482-3605 · Las Vegas repair services

Before you send your device

• Confirm the receiving store, repair request details and packaging instructions with our team.
• Back up important files where possible. Do not include passwords or account credentials in the enquiry form.
• Tell us about liquid damage, overheating or a damaged battery before arranging shipment. Get appropriate carrier guidance before shipping such a device.
• Pack the device using the agreed instructions and keep your shipment tracking number.
• Ask about the quote, any diagnostic charge, and the arrangements if you decline the repair or the device cannot be repaired.

Mail-in repair questions

Can I request service from another US state?

Yes. Our mail-in repair service is available across the USA. You do not need to live near a FixUp store.

Who pays for shipping?

You pay the shipping cost to send the device to FixUp. FixUp pays the return shipping cost. Confirm the shipping method and receiving store before sending your device.

How much does the repair cost?

The repair quote depends on the device and work required. Tell us the exact model and symptoms to start an assessment. Confirm the quote and any diagnostic charge with the team before approving work.

How long does repair take?

Repair time is 1–7 days. Shipping transit time is additional. Contact us to discuss the timing for your device and repair.

Is there a warranty?

FixUp provides a 3-month repair warranty. Ask our team to explain the coverage and how to request warranty support for your repair.

Do you repair laptops and desktop computers?

Yes. We repair phones, tablets, laptops and PCs. Contact FixUp with your model and issue, and confirm packaging and shipping arrangements for larger devices.

Can I visit a store instead?

Yes. Visit our locations page for addresses, opening hours and directions to our California and Nevada stores.