Samsung Galaxy S24 Ultra Back Glass Repair Cost: What Affects the Price?
There is no published Samsung back glass price for the Galaxy S24 Ultra. The only repair price Samsung prints for this model is its front-screen line ($259 suggested); back glass is priced through Samsung’s service flow after assessment, or claimed with Samsung Care+ at $29 per claim — $0 with the Theft and Loss plan for existing holders. What moves an assessed quote is the damage itself: how far the crack has spread, what is happening under the panel, and whether the frame and camera lenses took the hit.
ϟ Quick Expert Summary
The back glass on this phone is Gorilla Glass Victus 2 bonded over the wireless charging hardware, with its rear cameras sitting as individual lenses on the panel. Samsung US publishes no fixed back-glass fee — out of warranty, the price comes from an assessment. With Samsung Care+ already active, the same damage is a $29 claim — $0 with Theft and Loss — so check that first. Without cover, a quote depends on the crack’s spread, whether glass is lifting or missing, whether the titanium frame is bent and whether wireless charging still works. Cover a cracked back meanwhile — loose shards are a hazard, and open cracks let moisture in.
Source-based editorial guidance, not a FixUpPhone price quote, hands-on repair report or technician case history.
✓ A Repair Makes Sense When
- The crack is spreading or the glass is lifting or shedding shards
- Wireless charging has slowed, cut out or stopped since the drop
- The phone no longer sits flat, or a case will not fit properly
- You plan to keep, sell or trade in the phone
× Do Not Pay Yet When
- Samsung Care+ is active — back glass is a $29 claim ($0 with Theft and Loss)
- It is one stable hairline crack — case it, monitor it, decide later
- The screen is cracked too — get one combined assessment, not two jobs
- You have not backed up — do that before any repair
$29
Care+ back glass claim
$0
Care+ with Theft & Loss claim
Victus 2
Back panel glass
Quote
FixUp price after assessment
One crack or a shattered panel?
The price follows the damage.
Samsung publishes no back-glass fee. Every route is assessed or claimed.
① Key Specifications
| Back panel | Corning Gorilla Glass Victus 2 |
|---|---|
| Front panel | Corning Gorilla Armor (first generation) |
| Frame | Titanium |
| Rear cameras | Individual lenses — 200MP main ƒ/1.7, 12MP ultra-wide ƒ/2.2 with autofocus, 50MP 5x periscope ƒ/3.4, 10MP 3x telephoto ƒ/2.4 |
| Display | 6.8-inch Dynamic AMOLED 2X, QHD+ (3120 × 1440 per spec databases), adaptive 1–120Hz, 2,600-nit peak brightness |
| Chip | Snapdragon 8 Gen 3 for Galaxy (the Ultra is Snapdragon-only in every region) |
| Wireless charging | 15W Fast Wireless Charging 2.0 — coil under the back glass; 4.5W reverse wireless; no built-in magnets |
| Battery and wired charging | 5,000 mAh typical (4,855 mAh rated); 45W wired, Super Fast Charging 2.0 — up to 65% in ~30 minutes |
| Size and weight | 233 g; 162.3 × 79 × 8.6 mm |
| Water and dust resistance | IP68 laboratory rating when new and intact — up to 1.5 metres of fresh water for up to 30 minutes |
| US prices | $1,299.99 for 256GB; $1,419.99 for 512GB; $1,659.99 for 1TB — launch prices; Samsung US no longer sells this model new |
| Release date | Announced January 17, 2024; on sale January 31, 2024 (US) |
Samsung US Support — cracked screen repair prices and terms
The back glass is more than a cover: the wireless charging coil sits beneath it.
② FixUpPhone Expert Analysis
Price-factor analysis based on Samsung’s published specifications, repair terms and Care+ coverage, plus FixUpPhone’s published service information.
The starting point: Samsung publishes no back-glass price
Some manufacturers publish a back-glass fee to anchor a quote against; Samsung US does not. Its only printed repair price for this model is the front-screen line — $259 suggested — and even the screen-and-frame module tier carries no published price. Back glass is priced entirely through Samsung’s service flow, after assessment. The 1-year warranty does not fill the gap: it covers defects, not accidental damage — and for launch buyers that year has already ended, the phone having gone on sale on January 31, 2024 (the warranty runs from each buyer’s own purchase date). Under Samsung Care+, though, the figure is published and small: a $29 claim on the standard plan, or $0 with Theft and Loss — for readers who already hold a plan, because the enrolment windows for this model closed long ago.
Factor one: how far the damage has spread
A single hairline crack on a flat panel is the simplest version of this job. A spiderwebbed panel is not: shattered Victus 2 is removed fragment by fragment, loose shards are a safety issue for the technician and the components underneath, and missing pieces mean the panel no longer protects what sits below it. How far the cracking extends — and whether glass is lifting, missing or still bonded — is the first thing an assessment checks, and it drives labour time.
Factor two: what is happening underneath the glass
The wireless charging coil lives directly under the back panel, and a hard impact that cracks the glass can disturb it — so a complete assessment tests wireless charging, not just the visible crack. Both 15W wireless and 4.5W reverse charging pass through this glass, and this generation has no built-in magnets — alignment is by careful placement on the pad — so a shifted panel can break charging alignment, not just looks. Cracked glass also breaks the housing’s seal: the IP68 rating applies to a new, intact device, resistance is not permanent, and liquid damage is not covered by Samsung’s warranty. Two quick checks belong in the same assessment: the S Pen still seats, ejects and charges cleanly in its silo, and the rear cameras still focus.
Factor three: damage beyond the glass
Back glass rarely breaks alone in a hard drop. A dented titanium frame or bent corner can stop a new panel seating correctly — and because the S Pen silo is built into that frame, a bent frame can also mean a pen that no longer seats or charges, which belongs in the same quote. Cracks running up to the camera lenses belong in the quote too. If the screen is cracked as well: Samsung’s published $259 price covers the front screen only, and its eligibility terms exclude phones with a bent or broken frame, a swollen battery or other hardware failures — so front and back damage together is one combined assessment, not two list prices added together.
Factor four: the replacement panel and finish
The quote should state what panel will be fitted and confirm the finish matches the original — including the Samsung.com-exclusive colours, where parts supply can affect price and timescale. Ask whether the quote replaces the glass only or a larger assembly — the parts route moves the price — and ask for the housing seal to be renewed: no repairer can honestly re-certify the factory IP68 rating afterwards.
What the replacement involves
Back glass replacement means removing the shattered panel and its adhesive, preparing the housing, fitting the new panel, renewing the seal and testing wireless charging afterwards. Through Samsung, repairs use genuine parts and certified technicians, carry a 90-day warranty, and mail-in takes an estimated 5 to 7 business days. FixUpPhone quotes after assessment; its general repair time is 1–7 days and its repairs carry a 3-month warranty. Work proceeds only after you approve the confirmed quote.
Questions to ask before you approve
- Is this quote for the back glass only, or does it include frame or camera-lens work?
- Will wireless charging be tested afterwards, on a pad and in my case?
- What panel will be fitted, and will the colour and finish match?
- What warranty covers the part and labour?
- Could Samsung Care+ cover this more cheaply as a $29 (or $0) claim?
③ Pros & Cons: Independent Repair vs Samsung’s Routes
✓ Reasons for an Assessed Independent Repair
- Quote reflects your actual damage, not a category
- Frame, S Pen silo and camera-lens damage can be assessed in the same visit
- Available locally in CA or NV, or through mail-in service
- Keeps a flagship phone sound for a fraction of its value
× Reasons to Use Samsung Instead
- Care+ active? Back glass is a $29 claim — $0 with Theft and Loss
- The warranty never covered accidental cracks — and launch buyers’ year ended on January 31, 2025 anyway
- Screen cracked too? Samsung publishes its $259 front-screen price as a starting point
- Any repair breaks the factory seal, whoever does the work
Back Glass Repair Cost? Check the Published Prices
Samsung publishes no back-glass fee for this model, so the honest table is the published Care+ claim fees and the front-screen anchor, plus the assessed routes. Samsung’s prices are suggested prices — they may vary by region or authorised store and exclude taxes and fees.
| Your route | Published price | What it means |
|---|---|---|
| Samsung — back glass, out of warranty | No published price | No static back-glass fee exists for this model; the price is quoted through Samsung’s service flow after inspection. |
| Samsung Care+ — back glass claim | $29 | The standard Care+ per-claim fee for cracked back glass, for existing plan holders. If your plan is active, check it before paying anyone else. |
| Samsung Care+ with Theft and Loss — back glass claim | $0 | On the Theft and Loss plan, cracked back glass repairs are $0 per claim. |
| Samsung — front screen repair (only if the screen is cracked too) | $259 | Samsung’s suggested front-screen-only price — a screen price, never a back-glass price. Applies only with a straight frame, a healthy battery and no further failures. |
| FixUpPhone — back glass replacement | Quote after assessment | No fixed price is published. The cracking’s extent, any frame or camera-lens damage and the replacement panel are confirmed first; work proceeds only after you approve the quote. |
| Case it and wait | Cost of a case | A stable hairline crack under a good case can be monitored — until it spreads, lifts or sheds shards. |
| DIY replacement | Proceed with care | Removing a shattered panel means handling broken glass next to the wireless charging hardware — a job for experienced repairers. |
Check Samsung’s current repair terms, published screen prices and Care+ coverage
Request an assessment and a confirmed quote for your exact phone
Samsung figures checked October 15, 2026. Prices and terms can change. None of Samsung’s figures is a FixUpPhone price.
④ Repairability & Common Repair Needs
Cracks spread — and shed glass
A spiderweb crack rarely stays the size it started: flexing, heat and knocks work fragments loose, and shed shards can cut fingers. Keep the back covered with a case or tape until it is replaced, and handle the phone by its frame. Keep loose glass away from skin and children.
The charging coil lives under the panel
The 15W wireless charging coil sits immediately beneath the back glass. Severe cracks, or an impact that shifts the hardware, can slow charging or stop it working. Test it after any drop that cracks the back — and again after the repair.
The seal is already broken
The IP68 rating belongs to an intact phone tested in a laboratory — 1.5 metres of fresh water for up to 30 minutes — and Samsung states the resistance is not permanent. A cracked back is an open path for dust and moisture, so treat the phone as no longer water-resistant, and mention any liquid exposure since.
Samsung Care+ coverage and claim fees · Request a FixUpPhone assessment
These are possible causes and service considerations, not claims of a model-wide defect. Back up before any repair, do not carry a phone with loose shards against skin, and flag any liquid exposure, heat or battery damage before mail-in. Safety red line: if the back glass is lifting because the battery underneath may be swollen, stop — do not charge the phone, do not press the panel down, and get in-person help; never mail a phone in that condition.
Cracked Back Glass on Your Galaxy S24 Ultra?
Tell FixUpPhone what the damage looks like and choose a local store or a mail-in enquiry.
- Spiderweb or hairline crack in the back panel
- Glass lifting, missing pieces or loose shards
- Wireless charging slower or not working since the drop
- Case no longer fits, or the phone rocks on a table
- S Pen no longer seats, ejects or charges cleanly after the drop
- Screen cracked as well as the back
An online booking is a request; the team confirms the next step with you.
Mail-In Repair Service
Start with the repair request form and choose Mail-In Repair. You pay to ship the phone to FixUpPhone; FixUpPhone pays the return shipping. Do not send the device until the receiving store and shipping instructions have been confirmed.
Start Mail-In Repair →Back up first where possible; flag liquid damage, overheating or battery damage before shipment, and mention if glass is loose or shedding — it affects packing and handling.
Prefer to visit? Find a repair location →Visit a FixUpPhone Store
Lynwood, CA · 3100 E Imperial Hwy, Store M1002, Lynwood, CA 90262 · Every day 11 AM–8 PM · (805) 857-4225
Santa Barbara, CA · 619 A State St, Santa Barbara, CA 93101 · Mon–Fri 11 AM–8 PM; Sat 10 AM–8 PM; Sun 12 PM–7 PM · (805) 857-4226
Las Vegas, NV · 875 S Grand Central Pkwy, Unit TT32, Las Vegas, NV 89106 · Mon–Sat 10 AM–8 PM; Sun 10 AM–7 PM · (818) 482-3605
How It Works
- BookSubmit the model, store or mail-in choice, and a description of the damage for review.
- AssessThe team checks the crack’s extent, the frame, the camera lenses, and wireless charging.
- ApproveReview the finding and confirmed quote before authorising work.
- RepairThe general repair timeframe is 1–7 days, plus shipping time for mail-in.
- Collect or ReturnCollect in store or receive the mail-in return; repairs include a 3-month warranty.
⑤ Should You Repair the Back Glass?
For most owners, yes — and soon. The damage gets worse, not better: a spreading crack sheds glass, invites moisture in, and can affect the wireless charging hardware underneath. The exceptions are a stable hairline crack you are happy to case and watch, and an active Care+ plan, which routes the same job through Samsung as a $29 claim — $0 with Theft and Loss.
| Situation | Right move | Why |
|---|---|---|
| Stable hairline crack, everything works | Case it and monitor | No urgency — but repair if it spreads or lifts. |
| Samsung Care+ active | Samsung claim at $29 (or $0) | The plan already covers back glass damage at that per-claim fee. |
| Spiderweb crack, no cover | Get an assessed quote | Samsung prices back glass only through its service flow; compare quotes once both routes are assessed. |
| Back glass and screen both cracked | One combined assessment | Samsung’s $259 price is its front-screen price for an otherwise sound phone; front and back damage is quoted as one job. |
| Back glass plus bent frame or other major damage | Full assessment first | Use the repair-or-replace framework on the combined total. |
Replacing the whole phone only makes sense when the back glass is one item in a much longer damage list.
Request a trade-in assessment →⑥ Alternatives & Comparison
Samsung’s published $259 front-screen price, and why both panels should be assessed as one job.
Explore option →If the plan is active, cracked back glass is a $29 claim on the standard plan — $0 with Theft and Loss cover.
Explore option →The Galaxy S25 Ultra’s back-glass factors and Care+ routes, for comparison.
Explore option →⑦ Accessories We Recommend
Raised lips over the edges and around the camera lenses — the cheapest way to avoid paying for this repair twice.
This phone has no built-in magnets, so a case ring is what gives snap-on alignment on magnetic pads — and it covers the new back panel at the same time.
A thin protector absorbs the scratches and small knocks that start cracks — a sacrificial layer, not armour, so pair it with a proper case.
Check the exact product specifications and compatibility before ordering.
⑧ Frequently Asked Questions
How much does it cost to replace the back glass on a Galaxy S24 Ultra?
Samsung US publishes no fixed back-glass fee — the price is quoted through its service flow after assessment. With Samsung Care+ already active, it is a $29 claim, or $0 with Theft and Loss. FixUpPhone also quotes after assessment; no work proceeds until you approve.
Why does Samsung publish a screen price but not a back glass price?
Samsung’s static US price table covers screen repair — $259 suggested for this model’s front screen. Everything else, back glass included, is priced through a walk-in assessment or the digital service request, once your damage is known.
Can I keep using the phone with a cracked back?
For a short time, with care. Cover it with a case or tape so shards cannot shed, keep it dry — the seal is broken — and watch for spreading. If glass starts coming away, or wireless charging falters, book the repair.
Does a cracked back glass affect wireless charging?
It can. The coil sits directly under the back panel, so severe cracking or an impact that disturbs the hardware can slow charging or stop it. Test after any drop that cracks the back, and again after the repair.
Will the phone still be water-resistant after a back glass repair?
The repairer should renew the housing seal, but the factory IP68 rating applies to a new, intact phone and cannot honestly be re-certified after a repair — whoever does the work. While the back is cracked, treat the phone as not water-resistant at all.
My S Pen feels loose after the same drop. Is that part of this repair?
It can be assessed in the same visit. The S Pen lives in a silo in the titanium frame, so a frame bent by the same impact can affect how the pen seats, ejects and charges — and this generation’s pen is a Bluetooth pen that charges in the silo, so a seating problem can also become a charging problem. Mention it when you book.
Is a cracked back covered by Samsung’s warranty?
No — a crack from a drop is accidental damage, and the 1-year limited warranty covers defects, not accidents or liquid damage. Launch buyers’ warranty year ended on January 31, 2025 anyway; the cover Samsung sells for exactly this damage is Care+, at $29 per back-glass claim on the standard plan for existing holders.
Can I mail my Galaxy S24 Ultra to FixUpPhone for a back glass repair?
Yes — start a repair request, choose Mail-In Repair, and do not post the phone until the store and instructions are confirmed. You pay inbound shipping; FixUpPhone pays the return. Mention if the glass is loose or shedding, so the team can advise on packing — and never mail a phone whose back is lifting over a possibly swollen battery.
Sources & Editorial Notes
Prepared by FixUpPhone Editorial. Documentation checked October 15, 2026. Samsung specifications, service terms and coverage are distinguished from FixUpPhone’s assessed repair process. No hands-on repair, technician case history, customer experience, measured test result or fixed FixUpPhone price is claimed for this model. The featured artwork is an original illustration. Samsung is not affiliated with FixUpPhone. One spec database’s build line places Gorilla Armor at the back of this model; that line is not adopted — Samsung’s own launch footnote places Gorilla Armor in the front display, and launch spec tables name the back panel Gorilla Glass Victus 2. The numeric display resolution is likewise attributed to spec databases, as Samsung’s US product copy does not print it.
- Samsung US — Galaxy S24 Ultra product page (titanium frame; current US sales status — the model is no longer sold new by Samsung US)
- Samsung US Support — Cracked Screen Repair (the only static US repair prices published for this model are its screen lines — front-screen repair $259 suggested, with eligibility conditions; the module tier carries no published price; no back-glass price published; 90-day repair warranty; mail-in estimate 5 to 7 business days)
- Samsung US Support — Samsung Care+ (cracked back glass and screen $29 per claim standard; $0 with Theft and Loss; battery repair subject to a diagnostic confirming 79% or less capacity; lost or stolen deductible $99–$199 depending on device)
- Samsung Global Newsroom — Galaxy S24 series launch, January 17, 2024 (announcement and specification table; Gorilla Armor incorporated into the front display; US general availability from January 31, 2024 per Samsung’s availability release)
- GSMArena — Galaxy S24 Ultra full specifications (3120 × 1440 resolution; USB 3.2 and DisplayPort 1.2; camera focal lengths — its build line’s back-glass wording is not adopted, see the note above)
- FixUpPhone — Phone Repair Services and Mail-In Phone Repair, checked October 15, 2026
- FixUpPhone — Locations, checked October 15, 2026
For corrections or device help, contact FixUpPhone.